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Hub Supervisor

The Hub Supervisor oversees all activities in the Community Emergency Hub to make sure the objectives are being met and ensure the Hub runs safely and efficiently.

This includes making sure all the jobs are being done, basic needs are addressed, and significant decisions are discussed and agreed with the wider team.

The Hub Supervisor may need extra help to achieve these objectives, depending on the size and duration of the emergency, so may need to allocate extra people to help oversee the running of the Hub. The Hub Supervisor role organises regular meetings, keeps record of major decisions that have been made, ensure the operation of the hub runs efficiently, closes the Hub overnight when appropriate, and close the Hub when the community no longer needs it. 

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Oversee the running of the Hub Make sure roles are allocated, decisions are made by the wider team, and people or groups aren’t working in isolation.

If they need more tables and chairs, etc., talk to the Facility Maintenance person. If they need more people to help with a task, ask if there are other members of the community willing to help.

Make sure that the Hub staff work as a team.

Others may need your records to understand what has happened. This is useful for shift change-over.

If people don’t look after their own needs, they are more likely to suffer stress. If someone is finding the work stressful they should consider changing roles, taking a break or going home.

Consider the daily opening hours and make a roster. Ensure no one works for too long and everyone has opportunities to take breaks and rest.

  • Make sure all equipment is locked up securely.
  • Use signage to say the Hub is closed and when it will reopen.
  • Advise the Emergency Operations Centre (EOC) that the Hub has closed for the night and when it will reopen.

It is important that the following happens:

  • Use signage to tell the community that the Hub will no longer open, and provide information on where they can go to find assistance, e.g. a council-run facility.
  • Advise the Emergency Operations Centre (EOC) you are closing.
  • Clean up all areas. Return any moved furniture and equipment.
  • Gather all the records for the event and leave them in the Hub container for collection. The Emergency Operations Centre (EOC) may need them for analysis.

The media can be a useful resource for sharing information with the wider community.
The sort of information you can provide:

  • Anything they can see (such as the Hub being open, weather conditions).
  • General information (such as whether you are busy, quiet, or have had lots of offers of community help).
  • Public information you have received from the Emergency Operations Centre (EOC).

  • Personal information (people’s names, addresses, etc.).
  • Any private or confidential information you have received.
  • Details of any deaths or injuries.
  • Addresses of evacuated homes.
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